Privacy Policy

NISO Technology (“the Company,” “we,” “our,” or “us”) provides USB test and development equipment to customers worldwide through its online store and direct business engagement.

We collect and process personal information—such as names, business contact details, shipping information, and transaction data—to support product sales, order fulfillment, technical support, and customer relationships.

We are committed to protecting personal information and complying with applicable global data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).

1. Principles for Handling Personal Information

  1. We process personal information lawfully, fairly, and transparently in accordance with applicable data protection laws and industry best practices.
  2. Employees, contractors, and partners are required to handle personal information securely and in compliance with this Policy.
  3. Personal information is collected for specified, legitimate business purposes and is not used beyond those purposes without appropriate authorization.
  4. We implement appropriate technical and organizational safeguards to protect personal information from unauthorized access, loss, or misuse.
  5. Individuals may exercise their data rights by contacting us; requests are handled in accordance with applicable laws.
  6. This Policy is periodically reviewed and updated.

2. Categories of Personal Information Collected

Given our B2B and engineering-focused business model, we may collect:

  • Business Contact Information: Name, company, job title, email, phone number
  • Order & Transaction Data: Purchase history, billing details, payment confirmations
  • Shipping & Logistics Information: Delivery address, contact person, customs-related details (e.g., tax ID where required)
  • Technical & Usage Data: IP address, browser/device information, website interaction
  • Communications: Emails, support tickets, technical inquiries
  • Marketing Preferences

We do not knowingly collect personal data from individuals under 16.

3. Purposes of Use

We use personal information to support NISO Technology’s core operations:

  1. Processing and fulfilling orders for USB test equipment and related products
  2. Managing global shipping, customs clearance, and delivery coordination
  3. Providing technical support, product documentation, firmware updates, and engineering assistance
  4. Communicating with customers regarding orders, logistics, and support requests
  5. Managing customer accounts and maintaining business relationships
  6. Sending product updates, technical notices, and relevant marketing communications (primarily B2B)
  7. Conducting surveys and improving product quality and customer experience
  8. Preventing fraud and ensuring secure transactions
  9. Complying with legal, tax, export control, and regulatory requirements

Any additional purposes disclosed at the time of collection

4. Legal Basis for Processing (GDPR)

For customers in the EEA/UK, processing is based on:

  • Contract performance (e.g., fulfilling orders and support obligations)
  • Legitimate interests (e.g., B2B communications, product improvement)
  • Legal obligations (e.g., tax, export compliance)

Consent (where required, such as for certain marketing or cookies)

5. Sharing of Personal Information

To operate a global hardware business, we may share personal information with:

  • Logistics & Shipping Providers (e.g., DHL, FedEx, UPS) for international delivery
  • Customs Brokers & Authorities for import/export compliance
  • Payment Processors for secure transaction handling
  • IT & E-commerce Service Providers (hosting, analytics, CRM systems)
  • Affiliates and Business Partners where necessary
  • Subcontractors supporting manufacturing, fulfillment, or support

All third parties are required to handle personal information securely and in accordance with contractual data protection obligations.

6. International Data Transfers

NISO Technology operates globally, with customers across North America, Europe, and Asia. Personal information may be transferred across borders, including to jurisdictions that may not provide the same level of data protection.

Where required, we implement safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Data processing agreements

Other lawful transfer mechanisms

7. Export Control and Compliance

As a supplier of technical equipment, NISO Technology may process and retain certain customer information to comply with export control regulations, sanctions laws, and trade compliance requirements. This may include verifying customer identity, company affiliation, and geographic location.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and provide ongoing product support
  • Maintain warranty, service, and technical support records
  • Comply with tax, accounting, and export control regulations

Resolve disputes and enforce agreements

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Enable core e-commerce functionality
  • Analyze site performance and user behavior
  • Improve usability and customer experience
  • Support limited B2B marketing activities

Users may control cookies through browser settings or consent tools where applicable.

10. Your Rights

EEA / UK (GDPR):

  • Access, correct, or delete personal data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

California (CCPA/CPRA):

  • Right to know what data is collected
  • Right to delete or correct data
  • Right to opt out of “sale” or “sharing” (note: we do not sell personal data)
  • Right to non-discrimination

Requests can be submitted via the contact details below.

11. Use for Other Purposes

We will not use personal information beyond the purposes described in this Policy without obtaining prior consent, unless permitted or required by law.

12. Disclosure to Third Parties

We do not sell personal information. Disclosure occurs only when:

  • Required to fulfill business operations (e.g., shipping, payment processing)
  • Required by law or legal process
  • Necessary to protect safety, rights, or property
  • Conducted in anonymized or aggregated form

Supporting public authorities where legally required

13. Contact Information

For inquiries or to exercise your data rights, please contact:

NISO Technology – Personal Information Inquiry Office
Email: info@nisotechnology.com

14. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in business operations or legal requirements. Updates will be posted on our website with the revised effective date.